Service desk and Magicboard

Service desk (Workboard)

Service-oriented projects can expose:

Capability	Description
Queues	Named queues backed by OQL filters
Portal	Public request form at /portal/{projectKey}
Request types	Categorize incoming requests

Share the portal link with customers who should not need a full Workboard seat.

Magicboard (Loom knowledge product)

Magicboard is Loom’s documentation product (spaces & pages). It is a sibling of Workboard, not a board view.

• Open /magicboard from the product switcher

• Link pages from a work item’s Documentation panel

• Embed work items in pages with {{workitem:KEY}}

See Magicboard overview and Workboard integration.